Purchase and Return Policy

  • Terms and Conditions For Product Purchases and Returns
  • Minimum 3 boxes return. No returns after 30 days from date of purchase. No returns for opened boxes. No returns/cancellations for custom and special orders. No returns/cancellations for ordered carpet. Products arriving from  US ( all Shaw and  COREtec products) – Minimum 300 sqft return + Cost of shipping to US applies. Customers must pay 25% restocking fee for returned Hardwood / Laminate/ Engineered/ Vinyl and Tile. No exceptions. 

    All accessories ( including but not limited to T-molding, Reducers, Stair Nosing, Baseboard, Shoe Molding, Quarter Rounds, Stair Boards, Stair Treads, Custom Made Vent Covers)  are Final Sale. No return, no exchanges. Please buy accordingly.

    Extra product must be returned to the place of pick‐up/supplier and not to Anderson Floors showroom.

    Warranty of all material is honoured by the flooring brand and/or manufacturer and not by Anderson Floors. Anderson Floors will help facilitate the warranty claim but will not assume responsibility for outcome.

    Manufacturer’s product warranty does not cover damage caused by acts of God, abuse, misuse, neglect, normal wear and tear, water damage/leaks, humidity and moisture issues, expansion and contraction and subfloor issues.

    Customer is responsible to maintain relative humidity of space at 35%‐50% to minimize expansion and contraction of product. Warranty will void if above or below this humidity level. 

    48 hour acclimatization of product is recommended prior to installation of any hardwood, laminate or engineered product. It is customers’ responsibility to acclimatize product at proper humidity levels mentioned above. Whether Anderson Floors will be installing or not, acclimatization is left to the customer’s discretion and arrangement.

    Balance of product must be paid in full prior to pick‐up and/or delivery and/or installation date.